Workshop Details

E-Learning Creating Customers for Life

ELCCL
 
Success leaves clues…  Learn what the best customer service companies do from Australia and around the world!

What are the five steps all Apple employees use when interacting with customers? How did Zappos grow from a startup to a $1.2 billion company through the "power of service"?

We all know customer service is key to business success. Some of the most successful companies in the world pride themselves on their customer service culture.
 

Introduction

Tailored to meet the needs of professionals experienced in customer service this self-paced e-learning program explores how customer service can be used to drive results and improve culture. Participants will examine specific examples of customer service approaches in successful companies from around the world and apply "best practice" customer service directly to your role.
 

Benefits

  • Allows you to train in your time, at your pace
  • Lets you experience Wisdom quality training in an on-line environment
  • Provides an efficient and quality online learning program.
 

Target Audience

 

Learning Outcomes

  • How to achieve a genuine and sustainable customer service culture
  • Customer service essentials to be an industry leader
  • Strategies to exceed customer expectations
  • Ideas, tips and tools to deliver exceptional customer service
  • Underpinning leading industry practice with customer service principles.
 

Content

Name Date Time Location Cost
E-Learning Creating Customers for Life Self Paced Online Learning 08:30 am - 12:30 pm Online $99.00