Welcome to Wisdom – Participant Information

Introducing Wisdom –

Who we are:

Wisdom is an innovative, high quality team of learning, facilitation and consulting professionals. We are facilitators, management consultants, trainers, coaches, educators, researchers, mediators, project managers and mentors.

At Wisdom, we:

  • have a broad range of skills and experience
  • provide a range of services in areas such as training/education, coaching/mentoring, research, business planning and consulting
  • work with leading organisations from the public and private sectors including regulatory, business services, retail, information technology, health, education, enforcement, and tourism/hospitality
  • are flexible and creative, using our talents across many disciplines to provide the best mix of services for our clients.

Our vision
To help people and organisations reach their full potential.

Our mission
Making a positive difference to people and organisations by providing learning, facilitation and consulting services that are focused on achieving our clients’ outcomes.

Our values

  • Professionalism in everything we do, setting and maintaining high standards of service.
  • Innovation in developing creative solutions to meet our clients’ goals.
  • Honesty in providing advice and in all our services.
  • Respect for all people.
  • Humility in understanding our role with our clients and guiding us to continually learn and improve.

Our values focus us on achieving our vision and mission. Our values guide the way we operate.

Continuous improvement

We want to continually improve our services for our clients and we welcome and encourage feedback, both positive and negative. Let us know what you think by calling our friendly team on 02 6257 8588 or email info@wisdomlearning.com.au

Real world learning

At Wisdom we pride ourselves in providing a high quality learning experience that is fun and engaging, with a philosophy of demonstrating how learning can be applied in a practical ‘real world’ sense.

Support services

As part of our commitment to quality customer service, Wisdom provides access to the following support services on request:

  • welfare and guidance assistance
  • language, literacy and numeracy assistance
  • health or advocacy assistance.

Further details of any of the above services may be obtained from Wisdom by contacting us on 02 6257 8588.

Your rights

As a participant with Wisdom you have a right to:

  • be treated fairly and with respect
  • learn in a safe and supportive environment, free of discrimination and harassment
  • receive detailed information about your learning program including assessment and appeal processes
  • have your work assessed promptly and be given feedback about your progress and results
  • appeal assessment results in accordance with Wisdom appeal procedures
  • have your personal records kept private and made available only to authorised users
  • access support services such as welfare and guidance services, language, literacy and numeracy support.

Your responsibilities

As a participant with Wisdom you have a responsibility to:

  • treat other participants and Wisdom staff fairly and with respect
  • behave in a non-discriminatory and non-harassing manner
  • behave in a safe manner and to follow the safety standards which apply to the organisation (Wisdom/Employer/Venue).

All participants are expected to:

  • Keep areas tidy at all times – this reduces the risk of any injury and makes the environment more attractive to learn and work in
  • Avoid plagiarism by submitting work that is their own creation, and where others’ ideas and quotes are used they must fully and accurately reference these in their work.
  • Report any injury or hazard that they notice in the workplace immediately to a Wisdom staff member or workplace/venue supervisor
  • Participate in the learning program and (if applicable) complete assessment tasks by the agreed due date

If you fail to meet your responsibilities you may be:

  • asked to change your behaviour/actions
  • required to remedy your actions
  • required to leave the workshop/venue
  • excluded from your program.

Privacy

Wisdom’s privacy policy outlines our commitment to protecting your privacy.

Our policy states:

‘We will not disclose any information that we gather about our staff or clients to any unauthorised third party. Wisdom is required to release information to government agencies as dictated by our statutory requirements.’

‘If staff or client information is requested by an unauthorised third party we will obtain written consent from the relevant staff or client prior to release of any information.’

Information collected on registration forms will be used for training course/program registration purposes. If you would like access to your information we have a documented procedure requiring authorisation before this can occur. Please contact Wisdom on 02 6257 8588 to arrange access to your information.

Our commitment to delivery

Wisdom is committed to delivering your learning and development program. If for some reason the delivery cannot occur as planned, Wisdom will provide a suitable alternative program or learning solution to achieve the outcomes of the planned program.

Fees and charges

If you are registering and paying for this qualification as an individual (not your employer), then please contact the Wisdom office on 02 6257 8588 before registration.

Wisdom provides details of the fees and charges for all learning and/or assessment programs prior to registration. All cost of a Wisdom learning and development program includes all administration fees, materials fees and any other charges. Participants are not required to pay additional fees for Wisdom programs, unless Wisdom is required to provide additional support to assist you complete your program beyond the scheduled delivery.

If you are unsure of the fees and charges involved or would like more information, please contact us on 02 6257 8588.

Registration confirmation

After receipt of registration, Wisdom will send a confirmation notice.

The Unique student identifier (USI)

The Commonwealth Government has brought in the Unique Student Identifier (USI) system for the Vocational Education and Training (VET) sector. From 1 January 2015 all students undertaking nationally recognised training delivered by a registered training organisation will need to have a USI.

A USI is made up of ten numbers and letters and gives students access to their online USI account which will contain all of their nationally recognised training records and results from 1 January 2015 onward.

While a USI is not compulsory at enrollment, it must be provided to Wisdom before a qualification or partial qualification can be issued.

You can create your USI online at www.usi.gov.au/. It only takes a few minutes to complete and you will need a form of identification (e.g. driver’s license) to create your USI.

Please note that the Industry and Skills Council of Ministers has determined a range of exemptions from the Unique Student Identifier (USI) scheme. Where an exemption applies, training organisations will be able to issue VET qualifications or statements of attainment to students who do not have a USI. More information about exemptions can be found here: www.usi.gov.au/pages/exemptions.aspx.

Refund policy

Wisdom will refund fees when a:

  • course has been cancelled by Wisdom
  • participant provides written notice 10 working days prior to commencement of the course.
  • Wisdom will not issue a refund when a participant:
  • leaves a course voluntarily prior to completion
  • does not commence the course without providing notice in the time-frame stated above.

ACPET Endorsed Quality Member

Wisdom is an Australian Council for Private Education and Training endorsed quality member and we adhere to the ACPET Code of Ethics which defines our obligations to students, the public and to other providers of education and training services. Copies of this code are available upon request or online here: www.acpet.edu.au/members/codes-of-practice/ethics/

Complaints

Wisdom strives to provide services and products that exceed our clients’ expectations. We accept that there may be occasions where our clients are not satisfied with services or products within, or outside of, our control and may wish to lodge a complaint. Wisdom’s complaint handling process is based on the ‘National Complaints Code – National Code of Good Practice for Responding to Complaints about Vocational Education and Training Quality’ and is built on the following principles:

  • Fair – the right to be heard and the right to an impartial decision
  • Accessible – a range of methods to lodge complaints and the flexibility of the process to cater for people with special needs
  • Visible – the process for handling complaints will be well publicised to clients and staff
  • Comprehensive – all genuine complaints will be taken seriously and investigated
  • Responsive – complaints will be responded to in a timely manner
  • Accountable – complaints will be monitored, actions taken and actions communicated
  • Constructive – solutions will be identified and implemented to address causes of complaints.

In applying the principles from the national code, Wisdom will:

  • consider complaints as an opportunity to improve and learn
  • respond to complaints in a timely manner
  • act on any substantiated complaint
  • aim to resolve complaints informally where possible
  • strive to resolve the issue honestly, fairly, respectfully and without bias
  • report issues that are of a legal or criminal nature to the appropriate authorities.

Initially, your feedback or complaint may be expressed verbally to a Wisdom team member. If you are not satisfied with the response or resolution of the issue please put your complaint in writing to: Managing Director, Wisdom Learning, 1/49 Laverton Avenue Fairbairn ACT 2609

We will provide written acknowledgment of your complaint within two days of receipt. We will provide our response in addressing your complaint to you in writing within two weeks. If you are not satisfied with our response, advise us in writing and we will engage an independent party to mediate a solution. This mediation will be arranged within two weeks of receipt of your written notification of dissatisfaction with the resolution.

You may also contact the Australian Skills Quality Authority (ASQA) for advice on further action:
Phone: 1300 701 801
or complete their online complaints form at:

http://www.asqa.gov.au/complaints/making-a-complaint.html

Alternatively, the National Training Complaints Hotline is accessible on 13 38 73 and is available Monday to Friday, from 8am to 6pm.
You can also send complaints via email to skilling@education.gov.au.

Complaints can also be made to the Australian Council for Private Education and Training if you think that Wisdom is in breach of a provision of the ACPET Code of Ethics. Complaints can be made to the ACPET designated officer or to a member of the ACPET board by a student, staff member or client of a member, or by a member other than a member to whom the complaint relates, or to an ACPET staff member.

Information about Qualifications

Course information

You will be provided with a course outline that will help you plan your learning, and/or identify units that you may wish to apply for Recognition of Prior Learning (RPL) or Credit Transfer (see section about recognition of prior learning). If you have not yet received your course outline, please contact Wisdom on 02 6257 8588.

Employability skills

Employability skills are skills that apply across a variety of jobs and life contexts. They are sometimes referred to as key skills, core skills, life skills, essential skills, key competencies, necessary skills, and transferable skills. If you are undertaking a training package qualification the employability skills will be addressed through the training and assessment in the program.

Flexible learning and assessment processes

At Wisdom we provide flexibility in our learning and assessment processes to cater for individual or organisational needs. Adjustments can be made to the assessment process to allow for the special needs of individuals or organisations.
Your Wisdom trainer and/or assessor will confidentially discuss with you any special language, literacy or numeracy needs you may have and will adjust learning and assessment strategies to cater to these needs while maintaining the validity and rigour of the assessment process.

Supporting you

If a participant has to put their study on hold due to personal circumstances, learning consultants will liaise with participants to make alternate arrangements.

If you are deemed not yet competent after a program has finished and wish to still pursue the qualification and/or competency Wisdom will negotiate a pathway with you to complete the qualification. This could include individual coaching sessions, assessments, mywisdom activities; however, please note that additional charges may apply.

Recognition of prior learning

Wisdom encourages Recognition of Prior Learning (RPL) and recognition is available to all participants. The RPL process recognises the skills and knowledge that you can currently demonstrate. Your work or life experience or formal study can be recognised through RPL and credit transfer which can enable you to gain ‘advanced standing’ in your Wisdom program. This means that participants who can demonstrate their competency through a RPL assessment or credit transfer will not have to undertake those components of the training program.

RPL and credit transfer process

The following details the process for applying for RPL and credit transfer:

  1. Examine the Wisdom program/course outline and the units of competency for the relevant learning program
  2. Contact Wisdom to briefly discuss the RPL and credit transfer process and your relevant work or life experience and/or formal study. This discussion will help guide you through the RPL or credit transfer process and the assessment requirements
  3. Apply for RPL using the Wisdom RPL application form
  4. Attend a briefing session with a Wisdom assessor. This session will go through in detail the RPL assessment or credit transfer process and help you identify the type, range and quantity of evidence that you will need to provide for the unit(s) of competency that you have applied for recognition. You will be advised if additional evidence is required
  5. Supply evidence as discussed and complete additional assessment activities (if required)
  6. Your evidence is assessed against the units of competency of the relevant training package
  7. The assessment decision is made and feedback provided.
  8. If you meet the assessment requirements you will either be granted ‘RPL or credit transfer’ in your learning program, issued with a Statement of Attainment or issued with a qualification as relevant. As with all Wisdom assessments you have a right to appeal the assessment decision.

Assessment appeal process

Participants can appeal against all Wisdom assessment decisions.

This option will be communicated clearly by your assessor prior to commencement of the assessment and is also documented in course materials.
If you wish to appeal an assessment you can note this on the feedback section of the assessment feedback sheet that you will be asked to sign. Wisdom’s Managing Director (or independent Wisdom assessor) will review the assessment and contact you and arrange a re-assessment with a different Wisdom assessor.

If you wish to appeal this re-assessment decision, you should note this on the feedback sheet that you will again be asked to sign.
Wisdom’s Managing Director (or independent Wisdom assessor) will then review the re-assessment and contact you. A re-assessment by an independent assessor may be arranged.

The relevant Industry Training Advisory Board/skills council may also be contacted and/or the Australian Skills Quality Authority to intervene to achieve a resolution of the issue. If you remain dissatisfied with the assessment decision you will be advised to progress your complaint through the Wisdom complaint process.

Recognition of existing qualifications

As a RTO, Wisdom recognises all qualifications issued by other RTOs in any State or Territory. Any completed units of competency or qualifications successfully completed with another RTO will be recognised by Wisdom as a credit transfer. This means that you will be recognised for those units/qualifications and will not have to complete any training or undertake any assessment for those units/qualifications as part of your Wisdom program.

Issuing certificates

Wisdom will issue a statement of attainment for any single or collective units of competency that do not result in a full qualification. Wisdom will issue a qualification testamur for a qualification when all evidence requirements for the qualification have been fulfilled.
For lost certificates, Wisdom will issue a replacement qualification testamur or statement of attainment without an additional service charge.

Our commitment to you

Professionalism
We are accessible, supportive and responsive to you.
Our systems and processes are recognised as best practice and assist us in delivering you a high quality service.
We continually improve our services to create the ultimate experience for you.

Innovation
We tailor our services to provide you with the best possible solution for your needs.
We explore future opportunities that will benefit you.
We use the varied expertise and depth of experience within the Wisdom team to develop products and services that are relevant to you.

Honesty
We are accountable to you.
We act honestly in all of our dealings with you.
We provide advice based on the extensive knowledge and experience amongst the Wisdom team.

Respect
We openly communicate and work collaboratively with you and other service providers.
We place the highest importance on developing, nurturing and sustaining our relationship with you.
We recognise and appreciate the value and knowledge you bring to our business.

Humility
We listen, encourage and act on feedback from you.
We are eager to learn from you.
We understand the importance of continuous improvement in our service to you.

Welcome to Wisdom – Participant Information

Introducing Wisdom –

Who we are:

Wisdom is an innovative, high quality team of learning, facilitation and consulting professionals. We are facilitators, management consultants, trainers, coaches, educators, researchers, mediators, project managers and mentors.

At Wisdom, we:

  • have a broad range of skills and experience
  • provide a range of services in areas such as training/education, coaching/mentoring, research, business planning and consulting
  • work with leading organisations from the public and private sectors including regulatory, business services, retail, information technology, health, education, enforcement, and tourism/hospitality
  • are flexible and creative, using our talents across many disciplines to provide the best mix of services for our clients.

Our vision
To help people and organisations reach their full potential.

Our mission
Making a positive difference to people and organisations by providing learning, facilitation and consulting services that are focused on achieving our clients’ outcomes.

Our values

  • Professionalism in everything we do, setting and maintaining high standards of service.
  • Innovation in developing creative solutions to meet our clients’ goals.
  • Honesty in providing advice and in all our services.
  • Respect for all people.
  • Humility in understanding our role with our clients and guiding us to continually learn and improve.

Our values focus us on achieving our vision and mission. Our values guide the way we operate.

Continuous improvement

We want to continually improve our services for our clients and we welcome and encourage feedback, both positive and negative. Let us know what you think by calling our friendly team on 02 6257 8588 or email info@wisdomlearning.com.au

Real world learning

At Wisdom we pride ourselves in providing a high quality learning experience that is fun and engaging, with a philosophy of demonstrating how learning can be applied in a practical ‘real world’ sense.

Support services

As part of our commitment to quality customer service, Wisdom provides access to the following support services on request:

  • welfare and guidance assistance
  • language, literacy and numeracy assistance
  • health or advocacy assistance.

Further details of any of the above services may be obtained from Wisdom by contacting us on 02 6257 8588.

Your rights

As a participant with Wisdom you have a right to:

  • be treated fairly and with respect
  • learn in a safe and supportive environment, free of discrimination and harassment
  • receive detailed information about your learning program including assessment and appeal processes
  • have your work assessed promptly and be given feedback about your progress and results
  • appeal assessment results in accordance with Wisdom appeal procedures
  • have your personal records kept private and made available only to authorised users
  • access support services such as welfare and guidance services, language, literacy and numeracy support.

Your responsibilities

As a participant with Wisdom you have a responsibility to:

  • treat other participants and Wisdom staff fairly and with respect
  • behave in a non-discriminatory and non-harassing manner
  • behave in a safe manner and to follow the safety standards which apply to the organisation (Wisdom/Employer/Venue).

All participants are expected to:

  • Keep areas tidy at all times – this reduces the risk of any injury and makes the environment more attractive to learn and work in
  • Avoid plagiarism by submitting work that is their own creation, and where others’ ideas and quotes are used they must fully and accurately reference these in their work.
  • Report any injury or hazard that they notice in the workplace immediately to a Wisdom staff member or workplace/venue supervisor
  • Participate in the learning program and (if applicable) complete assessment tasks by the agreed due date

If you fail to meet your responsibilities you may be:

  • asked to change your behaviour/actions
  • required to remedy your actions
  • required to leave the workshop/venue
  • excluded from your program.

Privacy

Wisdom’s privacy policy outlines our commitment to protecting your privacy.

Our policy states:

‘We will not disclose any information that we gather about our staff or clients to any unauthorised third party. Wisdom is required to release information to government agencies as dictated by our statutory requirements.’

‘If staff or client information is requested by an unauthorised third party we will obtain written consent from the relevant staff or client prior to release of any information.’

Information collected on registration forms will be used for training course/program registration purposes. If you would like access to your information we have a documented procedure requiring authorisation before this can occur. Please contact Wisdom on 02 6257 8588 to arrange access to your information.

Our commitment to delivery

Wisdom is committed to delivering your learning and development program. If for some reason the delivery cannot occur as planned, Wisdom will provide a suitable alternative program or learning solution to achieve the outcomes of the planned program.

Fees and charges

If you are registering and paying for this qualification as an individual (not your employer), then please contact the Wisdom office on 02 6257 8588 before registration.

Wisdom provides details of the fees and charges for all learning and/or assessment programs prior to registration. All cost of a Wisdom learning and development program includes all administration fees, materials fees and any other charges. Participants are not required to pay additional fees for Wisdom programs, unless Wisdom is required to provide additional support to assist you complete your program beyond the scheduled delivery.

If you are unsure of the fees and charges involved or would like more information, please contact us on 02 6257 8588.

Registration confirmation

After receipt of registration, Wisdom will send a confirmation notice.

The Unique student identifier (USI)

The Commonwealth Government has brought in the Unique Student Identifier (USI) system for the Vocational Education and Training (VET) sector. From 1 January 2015 all students undertaking nationally recognised training delivered by a registered training organisation will need to have a USI.

A USI is made up of ten numbers and letters and gives students access to their online USI account which will contain all of their nationally recognised training records and results from 1 January 2015 onward.

While a USI is not compulsory at enrollment, it must be provided to Wisdom before a qualification or partial qualification can be issued.

You can create your USI online at www.usi.gov.au/. It only takes a few minutes to complete and you will need a form of identification (e.g. driver’s license) to create your USI.

Please note that the Industry and Skills Council of Ministers has determined a range of exemptions from the Unique Student Identifier (USI) scheme. Where an exemption applies, training organisations will be able to issue VET qualifications or statements of attainment to students who do not have a USI. More information about exemptions can be found here: www.usi.gov.au/pages/exemptions.aspx.

Refund policy

Wisdom will refund fees when a:

  • course has been cancelled by Wisdom
  • participant provides written notice 10 working days prior to commencement of the course.
  • Wisdom will not issue a refund when a participant:
  • leaves a course voluntarily prior to completion
  • does not commence the course without providing notice in the time-frame stated above.

ACPET Endorsed Quality Member

Wisdom is an Australian Council for Private Education and Training endorsed quality member and we adhere to the ACPET Code of Ethics which defines our obligations to students, the public and to other providers of education and training services. Copies of this code are available upon request or online here: www.acpet.edu.au/members/codes-of-practice/ethics/

Complaints

Wisdom strives to provide services and products that exceed our clients’ expectations. We accept that there may be occasions where our clients are not satisfied with services or products within, or outside of, our control and may wish to lodge a complaint. Wisdom’s complaint handling process is based on the ‘National Complaints Code – National Code of Good Practice for Responding to Complaints about Vocational Education and Training Quality’ and is built on the following principles:

  • Fair – the right to be heard and the right to an impartial decision
  • Accessible – a range of methods to lodge complaints and the flexibility of the process to cater for people with special needs
  • Visible – the process for handling complaints will be well publicised to clients and staff
  • Comprehensive – all genuine complaints will be taken seriously and investigated
  • Responsive – complaints will be responded to in a timely manner
  • Accountable – complaints will be monitored, actions taken and actions communicated
  • Constructive – solutions will be identified and implemented to address causes of complaints.

In applying the principles from the national code, Wisdom will:

  • consider complaints as an opportunity to improve and learn
  • respond to complaints in a timely manner
  • act on any substantiated complaint
  • aim to resolve complaints informally where possible
  • strive to resolve the issue honestly, fairly, respectfully and without bias
  • report issues that are of a legal or criminal nature to the appropriate authorities.

Initially, your feedback or complaint may be expressed verbally to a Wisdom team member. If you are not satisfied with the response or resolution of the issue please put your complaint in writing to: Managing Director, Wisdom Learning, 1/49 Laverton Avenue Fairbairn ACT 2609

We will provide written acknowledgment of your complaint within two days of receipt. We will provide our response in addressing your complaint to you in writing within two weeks. If you are not satisfied with our response, advise us in writing and we will engage an independent party to mediate a solution. This mediation will be arranged within two weeks of receipt of your written notification of dissatisfaction with the resolution.

You may also contact the Australian Skills Quality Authority (ASQA) for advice on further action:
Phone: 1300 701 801
or complete their online complaints form at:

http://www.asqa.gov.au/complaints/making-a-complaint.html

Alternatively, the National Training Complaints Hotline is accessible on 13 38 73 and is available Monday to Friday, from 8am to 6pm.
You can also send complaints via email to skilling@education.gov.au.

Complaints can also be made to the Australian Council for Private Education and Training if you think that Wisdom is in breach of a provision of the ACPET Code of Ethics. Complaints can be made to the ACPET designated officer or to a member of the ACPET board by a student, staff member or client of a member, or by a member other than a member to whom the complaint relates, or to an ACPET staff member.

Information about Qualifications

Course information

You will be provided with a course outline that will help you plan your learning, and/or identify units that you may wish to apply for Recognition of Prior Learning (RPL) or Credit Transfer (see section about recognition of prior learning). If you have not yet received your course outline, please contact Wisdom on 02 6257 8588.

Employability skills

Employability skills are skills that apply across a variety of jobs and life contexts. They are sometimes referred to as key skills, core skills, life skills, essential skills, key competencies, necessary skills, and transferable skills. If you are undertaking a training package qualification the employability skills will be addressed through the training and assessment in the program.

Flexible learning and assessment processes

At Wisdom we provide flexibility in our learning and assessment processes to cater for individual or organisational needs. Adjustments can be made to the assessment process to allow for the special needs of individuals or organisations.
Your Wisdom trainer and/or assessor will confidentially discuss with you any special language, literacy or numeracy needs you may have and will adjust learning and assessment strategies to cater to these needs while maintaining the validity and rigour of the assessment process.

Supporting you

If a participant has to put their study on hold due to personal circumstances, learning consultants will liaise with participants to make alternate arrangements.

If you are deemed not yet competent after a program has finished and wish to still pursue the qualification and/or competency Wisdom will negotiate a pathway with you to complete the qualification. This could include individual coaching sessions, assessments, mywisdom activities; however, please note that additional charges may apply.

Recognition of prior learning

Wisdom encourages Recognition of Prior Learning (RPL) and recognition is available to all participants. The RPL process recognises the skills and knowledge that you can currently demonstrate. Your work or life experience or formal study can be recognised through RPL and credit transfer which can enable you to gain ‘advanced standing’ in your Wisdom program. This means that participants who can demonstrate their competency through a RPL assessment or credit transfer will not have to undertake those components of the training program.

RPL and credit transfer process

The following details the process for applying for RPL and credit transfer:

  1. Examine the Wisdom program/course outline and the units of competency for the relevant learning program
  2. Contact Wisdom to briefly discuss the RPL and credit transfer process and your relevant work or life experience and/or formal study. This discussion will help guide you through the RPL or credit transfer process and the assessment requirements
  3. Apply for RPL using the Wisdom RPL application form
  4. Attend a briefing session with a Wisdom assessor. This session will go through in detail the RPL assessment or credit transfer process and help you identify the type, range and quantity of evidence that you will need to provide for the unit(s) of competency that you have applied for recognition. You will be advised if additional evidence is required
  5. Supply evidence as discussed and complete additional assessment activities (if required)
  6. Your evidence is assessed against the units of competency of the relevant training package
  7. The assessment decision is made and feedback provided.
  8. If you meet the assessment requirements you will either be granted ‘RPL or credit transfer’ in your learning program, issued with a Statement of Attainment or issued with a qualification as relevant. As with all Wisdom assessments you have a right to appeal the assessment decision.

Assessment appeal process

Participants can appeal against all Wisdom assessment decisions.

This option will be communicated clearly by your assessor prior to commencement of the assessment and is also documented in course materials.
If you wish to appeal an assessment you can note this on the feedback section of the assessment feedback sheet that you will be asked to sign. Wisdom’s Managing Director (or independent Wisdom assessor) will review the assessment and contact you and arrange a re-assessment with a different Wisdom assessor.

If you wish to appeal this re-assessment decision, you should note this on the feedback sheet that you will again be asked to sign.
Wisdom’s Managing Director (or independent Wisdom assessor) will then review the re-assessment and contact you. A re-assessment by an independent assessor may be arranged.

The relevant Industry Training Advisory Board/skills council may also be contacted and/or the Australian Skills Quality Authority to intervene to achieve a resolution of the issue. If you remain dissatisfied with the assessment decision you will be advised to progress your complaint through the Wisdom complaint process.

Recognition of existing qualifications

As a RTO, Wisdom recognises all qualifications issued by other RTOs in any State or Territory. Any completed units of competency or qualifications successfully completed with another RTO will be recognised by Wisdom as a credit transfer. This means that you will be recognised for those units/qualifications and will not have to complete any training or undertake any assessment for those units/qualifications as part of your Wisdom program.

Issuing certificates

Wisdom will issue a statement of attainment for any single or collective units of competency that do not result in a full qualification. Wisdom will issue a qualification testamur for a qualification when all evidence requirements for the qualification have been fulfilled.
For lost certificates, Wisdom will issue a replacement qualification testamur or statement of attainment without an additional service charge.

Our commitment to you

Professionalism
We are accessible, supportive and responsive to you.
Our systems and processes are recognised as best practice and assist us in delivering you a high quality service.
We continually improve our services to create the ultimate experience for you.

Innovation
We tailor our services to provide you with the best possible solution for your needs.
We explore future opportunities that will benefit you.
We use the varied expertise and depth of experience within the Wisdom team to develop products and services that are relevant to you.

Honesty
We are accountable to you.
We act honestly in all of our dealings with you.
We provide advice based on the extensive knowledge and experience amongst the Wisdom team.

Respect
We openly communicate and work collaboratively with you and other service providers.
We place the highest importance on developing, nurturing and sustaining our relationship with you.
We recognise and appreciate the value and knowledge you bring to our business.

Humility
We listen, encourage and act on feedback from you.
We are eager to learn from you.
We understand the importance of continuous improvement in our service to you.