E-Learning – Creating Customers for Life

$99.00

We all know customer service is key to business success. Some of the most successful companies in the world pride themselves on their customer service culture. Tailored to meet the needs of professionals experienced in customer service this online program explores how customer service can be used to drive results and improve culture. Participants will examine specific examples of customer service approaches in successful companies from around the world and apply “best practice” customer service directly to your role.

 

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Course Details
  •  Duration: e-learning, register now
  •  Start Date : E-learning, register now to commence online
  •  Price : $99.00
  •  Location: Online at myWisdom
Course Description
What are the five steps all Apple employees use when interacting with customers?
How did Zappos grow from a startup to a $1.2 billion company through the “power of service”?
We all know customer service is key to business success. Some of the most successful companies in the world pride themselves on their customer service culture. Tailored to meet the needs of professionals experienced in customer service this online program explores how customer service can be used to drive results and improve culture. Participants will examine specific examples of customer service approaches in successful companies from around the world and apply “best practice” customer service directly to your role.
What you will learn:
– How to achieve a genuine and sustainable customer service culture
– Customer service essentials to be an industry leader
– Strategies to exceed customer expectations
– Ideas, tips and tools to deliver exceptional customer service
– Underpinning leading industry practice with customer service principles.

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