E-Learning ACT E-CPD Exceed: Delivering Exceptional Customer Service (8 ACT CPD points)

$230.00

How to win and keep customers. Drawing on the International Customer Services Standard and the latest customer service strategies of some of the world’s best service organisations, this online course will help all real estate professionals to achieve customer service excellence.

 

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Description

Course Details
  •  Duration: E-learning, register now course available on 12 April 2017
  •  Start Date : E-learning, register now to commence online
  •  Price : $230.00
  •  Location: Online at MyWisdom
Course Description
How to win and keep customers
Albert Einstein once said “strive not to be a success, but rather to be of value”, and from this quote the importance of customer service is derived. Excellent service is not about pushing your business onto customers in hope of achieving success – it’s about truly understanding the needs and desires of your customer, providing a solution of real value and then implementing strategies to maintain the relationship into the future.
Drawing on the International Customer Services Standard and the latest customer service strategies of some of the world’s best service organisations, this online course will help all real estate professionals to achieve customer service excellence.
What you will learn
By completing this online course you will learn to:
– Examine and develop customer service strategies in your business
– Challenge the latest thinking in customer service
– Review the International Customer Services Standard and understand how they can be applied to your business
– Examine how to retain a personal service touch in a growing digital world
– Improve your customer service strategies and maintain customer relationships
– Develop customer experience building strategies.
By completing this module, real estate participants will achieve 8 of the required 12 points of professional development to meet the conditions for the renewal of a licence or certificate of registration. This workshop fulfills the learning requirements under the Commissioner of Fair Trading’s – Agents (Continuing Professional Development) Guideline 2008 (category 3). Participants successfully completing this workshop will achieve the unit of competency: BSBCUE309 – Develop product and service knowledge for customer engagement operation – (Wisdom Learning RTO number 88062).

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