Course Details
  •  Start Date : To be determined
  •  Location:
 
Course Description
Are you a manager looking for effective mediation strategies?
  
Summary:
 
This workshop is designed to develop the skills of managers, supervisors and leaders to apply the principles of mediation to address and resolve workplace conflict. Participants will develop the key skills and techniques to mediate conflict between staff applying a flexible mediation model that can be adjusted and modified to suit different workplace contexts.
 
What you will learn - Topics for this workshop include:
+Introduction to Mediation - the Why? What? And How?
+Defining mediation in a management context
+Mediation philosophy and ethics - What is mediation and what is not
+Skills, values and knowledge of effective mediators
+How you can use mediation skills in your management role
+A flexible mediation model
+Applying basic mediation skills to resolve workplace disputes
 
We offer flexible solutions to your training needs:
 
+This full day workshop can be specifically tailored to your
organisation's needs
+Training can be delivered at your venue or ours at a time and duration that suits your organisation
 
WISDOM's state-of-the art Learning Centre is located at Fairbairn in the exciting airport precinct and offers a spacious, quality learning environment for a true change from day-to-day business.
 
Expression of Interest: Register your interest by clicking on the 'expression of interest' button or contact the friendly team at WISDOM on 02 6257 8588 for more details.