Maddy Carolan

Maddy Carolan

Operations Manager

Maddy is a highly-respected and focused individual who is dedicated to ensuring client service excellence.

Qualifications and Memberships

  • Bachelor of Arts (BA), Politics and Government & International Studies
  • Diploma of Leadership and Management

Experience

Maddy has extensive experience in business administration, leadership and management roles. As Wisdom’s Operations Manager, Maddy plays a key role in ensuring the overall delivery of a range of products and services to the Wisdom Standard. As part of Wisdom’s management team, Maddy contributes to strategic planning, the design, structure and management of support services, and continuous improvement across all areas of Wisdom’s business.

Maddy has an exemplary record of performance, leading the coordination and administration of all Wisdom programs and projects, including liaison with clients, planning, engaging with clients and stakeholders to monitor ongoing quality of Wisdom services. Everything Maddy does is focused on ensuring Wisdom consistently meets or exceeds customer expectations.

Skills

  • Strong customer service skills
  • Client and stakeholder engagement
  • Strategic planning
  • Operational delivery
  • Quality assurance
  • Project management
  • Leadership
  • Effective team management
  • Support services
  • Administration
  • Clear communication and engagement